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Helplines in Vanuatu

Vanuatu Women's Centre - 24/7 Crisis Helpline

Open 24/7

Free 24/7 toll-free helpline providing counselling, referral and support services to women and children survivors of domestic violence. Connects callers with trained counsellors who provide information, counselling and legal referrals. Main office also provides free confidential counselling, legal advice and mobile outreach services.

BI, English, French

Vanuatu Police Force - Family Protection Unit

Open 24/7

24/7 emergency police response for domestic violence and family protection. Provides emergency assistance, investigation, and connection to support services for survivors of domestic violence, sexual assault and family violence. Multiple offices across Vanuatu islands.

BI, English, French

Emergency Services - Vanuatu

Open 24/7

Emergency services for immediate life-threatening situations - police, fire, ambulance dispatch. For medical emergencies, violence in progress, serious accidents, or immediate danger to life.

BI, English, French

Mind Care Services - Vila Central Hospital

Outpatient clinic Mon-Thu mornings; Inpatient care available

Mental health services at Vila Central Hospital providing psychiatric care, counseling and treatment. Staffed by psychiatrist, mental health nurses and clinical psychologist. Offers outpatient clinic and inpatient care for acute mental health needs. Government-run public health service.

BI, English, French

World Vision Vanuatu - REACH Famili Senta

Office hours (check with service)

Gender-based violence counseling and support center providing specialized free counseling for survivors of domestic violence and their families. Offers programs addressing violence prevention including 'Men Be the Change' and support programs. Operates in Port Vila, Santo, and Tanna.

BI, English, French

Vanuatu Family Health Association Youth Helpline

Unknown - check with service

Free toll-free telephone helpline providing confidential advice and referrals for youth on sexual and reproductive health, relationships, and general wellbeing. Operated by VFHA, connects young people with expertise and resources across Vanuatu.

BI, English, French

VPride Foundation

Office hours (contact via website)

Trans-led community organization providing LGBTQI+ support, education, advocacy and health services in Vanuatu. Offers free STI testing, prevention kits, peer support, information and community outreach. Office-based services at Wan Smol Bag complex, Port Vila.

Peer support BI, English

Vanuatu Red Cross Society

Mon-Fri 8am-5pm; emergency response as needed

Humanitarian organization providing disaster preparedness, emergency response, first aid training, and community resilience programs. Supports communities during natural disasters and crises with trained volunteers and emergency services across Vanuatu's islands.

BI, English, French

Office of the Public Solicitor

Mon-Fri 7:30am-4:30pm

Constitutional legal aid office providing free professional legal services to people in need in Vanuatu. Assists with criminal defense, civil matters, family law, and human rights cases. Available to needy citizens or by Supreme Court direction.

BI, English, French

Department of Women's Affairs

Office hours Mon-Fri

Government department advancing the status of women in Vanuatu through policy, advocacy and support services. Provides information, referrals and assistance on women's issues including domestic violence, legal rights, and gender equality. Works in coordination with Vanuatu Women's Centre and Family Protection Unit.

BI, English, French

If you're in immediate danger, please call your local emergency services.

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