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Helplines in Tanzania

199 Afya Call Center

Main helpline Open 24/7

Tanzania Ministry of Health's free 24/7 national health hotline providing medical advice, referrals, and guidance from health professionals including doctors, nurses, and environmental health officers. Handles 150,000 calls monthly on health issues, disease outbreaks, vaccinations, and general health concerns. Comprehensive health communication platform beyond emergency response.

Swahili, English

Tanzania Police - Gender and Children Desk Polisi Tanzania - Dawati la Jinsia na Watoto

Open 24/7

Government-operated desk within the police force dedicated to handling cases involving women and children, including sexual violence, domestic violence, child abuse, and human trafficking. Provides secure and discreet setting with specialist-trained officers for reporting sensitive issues. Free of charge.

English, Swahili

C-Sema Child Helpline (116)

Open 24/7

C-Sema operates the National Child Helpline (116) in collaboration with the Government of Tanzania. It provides free, confidential, 24/7 support for children facing violence, abuse, exploitation, and other issues affecting their wellbeing. Staffed by trained counselors and professionals. Receives over 5,000 calls daily and connects children to frontline service providers.

English, Swahili

TAHMEF - AHADI Mental Health Services

Digital services available; check for hotline hours

Tanzania Health & Medical Education Foundation (TAHMEF) provides free, stigma-free mental health support to Tanzanian youth through AHADI, Tanzania's first digital mental health facility. Services include mobile app, SMS helpline (15061), and Hot Call (199). Over 500,000 youth reached with 10,000+ helpline cases resolved. Partnership with Ministry of Health.

Swahili, English

Tanzania Anti-Human Trafficking and Legal Initiatives (TATLI)

Office hours

NGO dedicated to fighting human trafficking in Tanzania providing FREE legal aid, legal assistance for trafficked survivors, strategic litigation, protection support for those at risk, capacity building, and monitoring. Uses human rights-based approach to defend and promote rights of trafficking survivors.

English, Swahili

One Stop Centres (OSCs) Tanzania

Hospital hours

Network of FREE One Stop Centres providing comprehensive survivor-centered services for gender-based violence, sexual violence, child marriage, and FGM. Services include emergency medical care, psychosocial support, counseling, and legal assistance under one roof. 12+ centres across Tanzania including Mwananyamala Hospital (Dar es Salaam) and Mnazi Mmoja (Zanzibar).

English, Swahili

Mama's Hope Organization For Legal Assistance (MHOLA)

Office hours

FREE legal aid NGO serving women and children in rural Tanzania. Registered legal aid provider (LAP-2019-0005) offering free legal consultation, document writing, legal representation in court, and psychosocial counseling. Focus areas include land ownership conflicts, matrimonial issues, and violence against women and children. Head office in Muleba with branches in Karagwe and Ngara districts.

Swahili, English

Women's Legal Aid Centre (WLAC)

Mon-Fri: 8:00am-5:00pm

Provides FREE legal aid and support to women, children, and refugees in Tanzania. Services include domestic violence cases, child sexual abuse, custody arrangements, employment disputes, housing issues, and criminal defense. Operates through Legal Empowerment, Community Education, and Institutional Sustainability programs.

English, Swahili

WiLDAF Tanzania (Women in Law and Development in Africa)

Mon-Thu: 7:30am-4:30pm, Fri: 7:30am-1:30pm

Provides FREE legal aid to women and children who cannot afford legal representation. Focus on gender-based violence, women's human rights, and access to justice including domestic violence, FGM, and rights violations. Operates toll-free hotline and Funguka App for immediate guidance. Legal aid clinics in Dar es Salaam, Njombe, Shinyanga, and Zanzibar.

English, Swahili

If you're in immediate danger, please call your local emergency services.

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