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Helplines in Eswatini

SWAGAA (Swaziland Action Group Against Abuse) Helpline

Monday-Thursday 8:00am-4:30pm, Friday 8:00am-1:00pm

Eswatini Action Group Against Abuse (SWAGAA) is a non-governmental organization that has been working for over 30 years to end gender-based violence (GBV), sexual abuse and human trafficking in Eswatini. Provides toll-free helpline, counseling services, and support for survivors.

Eswatini Sexual and Gender Minorities (ESGM)

Business hours

LGBTQ+ advocacy and support organization providing free psychosocial support, referrals, health care commodities distribution, and legal advocacy for lesbian, gay, bisexual, transgender, and intersex persons. Works to reduce harm based on sexual orientation and gender identity.

Peer support

NATICC Care & Support Department

Business hours (specific times not listed)

Humanitarian, faith-based organization providing trauma counseling, family therapy, and support for survivors of gender-based violence and teenage pregnancy in the Shiselweni region of Eswatini. Services include counseling, child protection, GBV prevention, and referrals.

Survivor Eswatini Support Groups (WLSA)

Business hours

Women in Law Southern Africa (WLSA) provides free counseling services, WhatsApp support groups, legal advice, and court preparation for survivors of sexual violence. Part of broader network supporting victims of gender-based violence.

Peer support

Caritas Eswatini

Business hours

Catholic humanitarian organization providing free assistance to vulnerable communities including food, shelter, water, sanitation, health care, and support for migrants, orphans, people with disabilities, and HIV/AIDS patients. Assists over 23,000 beneficiaries per year.

Baphalali Eswatini Red Cross Society

Business hours (clinics have operating hours)

National Red Cross Society providing free humanitarian services through disaster management, healthcare (3 clinics), social welfare, and first aid. Serves 750,000+ people annually. Services include health clinics, PPE distribution, water/sanitation, menstrual health management, and trauma support.

Phumelela Project

Business hours (specific times not listed)

Non-profit organization established in 2016 providing culturally appropriate mental health services in Eswatini. Services include counseling and support, GBV response, drug & substance abuse programs, and suicide prevention. EU-funded.

English, SS

Libumba Inclusion Initiative

Business hours

Disability support organization providing FREE services for children with disabilities and their families in Lubombo region. Services include healthcare access, specialist referrals, transport, medical procedures, devices, medication, and community disability worker support. Addresses poverty and stigma faced by families.

Bantwana Initiative Eswatini

Monday-Thursday 7:30am-5pm, Friday 7:30am-3pm

Provides FREE mobile health services to 7,000+ vulnerable children and youth annually through School Health Outreach Program (SHOP). Comprehensive care for HIV-impacted children, GBV prevention and response, education support, and social welfare. Partners with government since 2008.

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