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Helplines in South Sudan

UNHCR South Sudan Helplines

Open until 5:00 PM

UNHCR provides confidential helplines for refugees, stateless persons, and internally displaced persons in South Sudan. Free humanitarian assistance including protection, support, and assistance for vulnerable individuals.

English, Arabic

South Sudan Council of Churches 2222 Toll-Free Line

Hours not specified

Free toll-free helpline operated by SSCC in partnership with UNICEF. Provides psychosocial counseling, information about COVID-19, Gender-Based Violence prevention, and the six killer diseases. Offers follow-up support to clients in distress and can provide referrals for GBV survivors.

IOM South Sudan Mental Health Helpline

Hours not specified - staffed by 8 counselors

IOM's Mental Health and Psychosocial Support (MHPSS) programme provides free remote mental health support through a toll-free helpline. Services include individual counseling, family/group counseling, and psychological first aid for displaced, conflict-affected, and flood-affected individuals in Upper Nile region.

Médecins Sans Frontières (MSF) South Sudan Doctors Without Borders

Facility hours vary by location

MSF provides free mental health consultations and group discussions at facilities across South Sudan. Services include treatment for PTSD, depression, postpartum depression, and other mental health conditions. Delivered over 9,600 mental health consultations in 2024. Facility-based services (not a helpline).

Jesuit Refugee Service (JRS) South Sudan

Community-based services, hours vary

JRS provides free community-based mental health and psychosocial support in South Sudan. Services include training local leaders, church members, paracounsellors, and home visitors to identify needs and provide door-to-door support, group sessions, and referrals. Focuses on creating safe spaces for discussing difficulties.

UNFPA South Sudan

Office hours, services through partner organizations

UN agency focusing on sexual and reproductive health, gender equality, and GBV prevention/response. Supports women and girls' friendly spaces and one-stop centers providing GBV services including psychosocial support, medical, and legal assistance. Works in partnership with local organizations rather than operating direct helplines.

UNFPA South Sudan - One-Stop Care Centres

Available at supported health facilities

UNFPA supports One-Stop Care Centres providing comprehensive services for survivors of gender-based violence, including medical care, psychosocial support, legal assistance, and safe shelter. Free services for GBV survivors.

English, Arabic

Ministry of Justice and Constitutional Affairs - Free Legal Aid MoJCA

Contact ministry for availability

Government-provided free legal aid services for South Sudanese citizens. Partners with South Sudan Law Society to provide legal representation and support to those who cannot afford legal services.

English, Arabic

ICRC South Sudan - Mental Health and Psychosocial Support

Available at ICRC-supported health facilities in Wau, Rumbek and hospitals across South Sudan

The ICRC provides mental health and psychosocial support services at health facilities across South Sudan. Services include individual, family and group counseling, peer support, and recreational activities for people affected by armed conflict.

English, Arabic

Action Against Hunger South Sudan

Multiple locations across South Sudan

International humanitarian organization providing free services including nutrition support, food assistance, mental health and psychosocial support, and emergency response across South Sudan.

English, Arabic

If you're in immediate danger, please call your local emergency services.

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