Helplines in South Sudan

UNHCR provides confidential helplines for refugees, stateless persons, and internally displaced persons in South Sudan. Free humanitarian assistance including protection, support, and assistance for vulnerable individuals.

Free toll-free helpline operated by SSCC in partnership with UNICEF. Provides psychosocial counseling, information about COVID-19, Gender-Based Violence prevention, and the six killer diseases. Offers follow-up support to clients in distress and can provide referrals for GBV survivors.

IOM's Mental Health and Psychosocial Support (MHPSS) programme provides free remote mental health support through a toll-free helpline. Services include individual counseling, family/group counseling, and psychological first aid for displaced, conflict-affected, and flood-affected individuals in Upper Nile region.

MSF provides free mental health consultations and group discussions at facilities across South Sudan. Services include treatment for PTSD, depression, postpartum depression, and other mental health conditions. Delivered over 9,600 mental health consultations in 2024. Facility-based services (not a helpline).

JRS provides free community-based mental health and psychosocial support in South Sudan. Services include training local leaders, church members, paracounsellors, and home visitors to identify needs and provide door-to-door support, group sessions, and referrals. Focuses on creating safe spaces for discussing difficulties.

UN agency focusing on sexual and reproductive health, gender equality, and GBV prevention/response. Supports women and girls' friendly spaces and one-stop centers providing GBV services including psychosocial support, medical, and legal assistance. Works in partnership with local organizations rather than operating direct helplines.

UNFPA supports One-Stop Care Centres providing comprehensive services for survivors of gender-based violence, including medical care, psychosocial support, legal assistance, and safe shelter. Free services for GBV survivors.

Government-provided free legal aid services for South Sudanese citizens. Partners with South Sudan Law Society to provide legal representation and support to those who cannot afford legal services.

The ICRC provides mental health and psychosocial support services at health facilities across South Sudan. Services include individual, family and group counseling, peer support, and recreational activities for people affected by armed conflict.

International humanitarian organization providing free services including nutrition support, food assistance, mental health and psychosocial support, and emergency response across South Sudan.