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Helplines in Sudan

Sudan Family Planning Association Hotline خط ساخن جمعية السودان لتنظيم الأسرة

Open 24/7

Free 24-hour call center providing sexual and reproductive health counseling, family planning information, contraception prescriptions, counseling for sexual and gender-based violence survivors, and referrals to clinics. Operated by SFPA (member of IPPF). Services available across all 18 states of Sudan.

Arabic, English

UNHCR/WFP Joint Call Centre مركز الاتصال المشترك للمفوضية وبرنامج الأغذية

Open 24/7

Free interagency toll-free call center operated by UNHCR and WFP for refugees and asylum seekers in Sudan. Provides general inquiries, assistance requests, and information. Regional service lines available throughout Sudan, though connectivity may be intermittent due to ongoing crisis.

Arabic, English

Sudan Emergency Services خدمات الطوارئ السودانية

Open 24/7

National emergency services for police, ambulance, and fire brigade. Primary emergency dispatch number for Sudan. Services monitored in Arabic. Note: During ongoing conflict, emergency services may be disrupted in some areas.

ICRC Sudan Emergency Hotline الخط الساخن للطوارئ للصليب الأحمر الدولي في السودان

Family line: Sun-Thu 8:30-15:30; Emergency lines likely 24/7

Free emergency humanitarian support hotline operated by International Committee of the Red Cross for people affected by conflict in Sudan. Provides emergency assistance, medical support, water access, protection services, and family reunification support.

Arabic, English

Sudanese Red Crescent الهلال الأحمر السوداني

Emergency services - hours not specified

Free humanitarian emergency services including first aid, evacuation of wounded, food and essential items distribution, psychological support, and missing persons searches. All services provided by Sudanese Red Crescent are free of charge.

Arabic, English

CVAW Gender-Based Violence Helpline خط المساعدة للعنف القائم على النوع الاجتماعي

Business hours (not specified)

Gender-based violence helpline operated by the Combating Violence Against Women (CVAW) Unit of Sudan's Ministry of Labor and Social Development, supported by UNFPA and AICS. Provides phone-based health, security, and legal services including referrals and tele-counseling for GBV survivors. Social workers connect with state focal points for case management.

Arabic, English

Child Helpline 9696 خط مساعدة الطفل 9696

Hours not specified

Free confidential hotline for children's support, operated by the Family and Child Protection Unit (FCPU). Receives complaints and inquiries from children, parents, or caregivers regarding child protection, safety, and family issues.

Child Helpline 9696 خط مساعدة الطفل 9696

Hours not specified

Free confidential hotline for children's support, operated by the Family and Child Protection Unit (FCPU). Receives complaints and inquiries from children, parents, or caregivers regarding child protection, safety, and family issues.

Ahfad Trauma Centre مركز أهفاد للصدمات

Sunday-Friday 9:00-14:00, Saturday 9:00-14:00 (children only)

Free mental health and psychosocial support unit under Ahfad University for Women's School of Psychology. Provides trauma counseling, therapy, and training to individuals and communities affected by trauma and disasters. Uses culturally sensitive therapeutic approaches for recovery and resilience building.

Arabic, English

Al-Tigany Al-Mahy Mental Health Hospital مستشفى التيجاني الماحي للصحة النفسية

Not specified, likely limited due to conflict

Sudan's first specialized psychiatric hospital, established 1971 in Omdurman. Provides diagnosis and treatment of mental health illnesses and neurological diseases. Trains medical and nursing students. Note: May have limited operations due to ongoing conflict.

Arabic, English

If you're in immediate danger, please call your local emergency services.

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