Helplines in Rwanda

FREE 24/7 government hotlines for reporting gender-based violence, child abuse, and crime. 3512 for GBV/DV reporting, 116 for child abuse, 5798 for Gender Monitoring Office. RIB investigated 12,715 GBV cases in 2020. Works with Isange Centers.

FREE 24/7 government GBV and child abuse response centers. Comprehensive services including medical, legal, psycho-social support and accommodation. 44 centers nationwide (one per district hospital). Established 2009. Name means 'to feel at home' in Kinyarwanda.

FREE government police service for reporting human trafficking and forced labour. Works with Isange Centers and RIB. Part of national law enforcement response to trafficking, modern slavery, and exploitation. Emergency police contact.

FREE government cybersecurity incident response team under National Cyber Security Authority. Reports cyberbullying, online exploitation, sextortion, online harassment. Toll-free 9009. Serves public and private institutions. No form needed for email/phone reporting.

FREE sexual and reproductive health rights (SRHR) hotline operated by Health Development Initiative. Provides comprehensive SRHR information, counseling, and referrals to services. Serves 70,000+ young people annually. Focus on vulnerable populations with stigma-free services.

FREE government child protection hotlines. NCDA operates under Ministry of Gender and Family Promotion. Provides child development, protection and promotion services. Reports of child abuse, neglect, exploitation. Works with Isange Centers and child-friendly legal services.

FREE humanitarian organization providing emergency assistance, disaster relief, first aid, psychological support. 60,000+ volunteers nationwide. Helpline for those needing emergency help. Health emergencies, epidemics, evacuations, shelter, food, water.

Government-partnership referral and teaching hospital specializing in psychiatry and neurology. Founded 1968 by Brothers of Charity. Accepts Mutuelle insurance. Two branches: CARAES Butare (1976) and Icyizere Centre (2003). Toll-free line 2575.

Government-run FREE rehabilitation facility for male delinquents over 18 with substance use and behavioral issues. Located on Kivu Lake island. Provides accommodation, food, medical care, therapy, and vocational training to help individuals reintegrate into society. Operated by National Rehabilitation Service.

FREE 24/7 government emergency hotlines. 912 is ambulance dispatch (SAMU coordinates pre-hospital emergency interventions with 600+ ambulances). 114 is toll-free call center for health emergencies. Both provide immediate access to Rwanda's health emergency services.