Helplines in Peru

Peru's primary crisis and emotional support line founded in 1972. Provides free, anonymous, confidential 24/7 telephone counseling for people experiencing loneliness, anxiety, depression, crisis situations, and suicidal thoughts. Over 330,000 calls answered in the last decade.

Peru's government mental health hotline operated by the Ministry of Health (Minsa). Provides free, confidential 24/7 psychological support, guidance, and emotional counseling for anxiety, depression, suicidal thoughts, stress, grief, and crisis situations. Over 135,000 calls in 2024.

Peru's national ombudsman's free 24/7 hotline for human rights violations, discrimination complaints, and protection of vulnerable populations including LGBTI, migrants, elderly, indigenous peoples, and persons with disabilities. Can receive abuse reports and advocate for rights protection.

Peru's national 24/7 trafficking hotline operated by Ministry of Interior. Free, confidential service providing information, support, and referrals to victims and potential victims of human trafficking, forced labor, and modern slavery. Trained operators contact law enforcement if caller wants to file a police report. Originally created by IOM, now government-run.

Peru's national domestic and sexual violence hotline operated by the Aurora National Program. Provides free, confidential 24/7 information, guidance, counseling, and emotional support for people affected by physical, psychological, sexual, economic, or patrimonial violence. Multilingual service with referrals to Women's Emergency Centers (CEM).

Free 12-step peer support program for drug addiction recovery. 24-hour helpline and 140+ weekly meetings across Peru. Confidential, anonymous support for anyone wanting to stop using drugs.

FREE emotional support and lodging for cancer patients traveling to Lima for treatment at INEN (National Cancer Institute). Provides accommodation, meals, and peer support for out-of-town patients and families.

Peru's national government addiction helpline operated by DEVIDA. Free counseling and referrals for drug and alcohol addiction, serving over 55,000 people in 2024. Confidential support for users and families.

Free helpline for refugees, asylum seekers, and migrants in Peru. Provides guidance on refugee status, regularization, humanitarian assistance, mental health orientation, and referrals to services. WhatsApp chatbot available 24/7 for basic information. Serves 1.5M+ Venezuelan refugees in Peru.

Free, confidential helpline for children, adolescents, and young people (up to age 25) providing psychological counseling, social assistance, and legal advice. Operated by specialized psychologists since 1998, serving nearly 400,000 calls. Addresses child abuse, neglect, violence, bullying, mental health concerns, and rights violations. Also serves adults concerned about situations affecting children's rights.