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Helplines in Mexico

Línea de la Vida

Main helpline Open 24/7

National government crisis line providing free 24/7 mental health and addiction support by professional counselors. Offers psychological support, crisis intervention, and referrals to specialized services for substance abuse, mental health concerns, domestic violence, and suicidal ideation.

SAPTEL Sistema Nacional de Apoyo, Consejo Psicológico e Intervención en Crisis por Teléfono

Main helpline Open 24/7

National crisis line offering free 24/7 psychological support, counseling, and crisis intervention by phone for all mental health concerns including suicide, depression, anxiety, substance abuse, and emotional distress.

Binational Anti-Trafficking Hotline Línea Nacional Contra la Trata de Personas

Open 24/7

Free 24/7 binational human trafficking hotline operated by Consejo Ciudadano and Polaris. Provides crisis intervention, support, and referrals for trafficking victims across US-Mexico border. Trained professionals provide help in exploitative situations.

Spanish, English

Consejo Ciudadano para la Seguridad y Justicia de la Ciudad de México

Open 24/7

Mexico City-based free 24/7 crisis line offering legal and psychological support for victims of violence, crime, and social issues. Provides specialized support for LGBTIQ+, elderly, children/adolescents, human trafficking victims, domestic violence, and mental health crisis.

Red Nacional de Refugios - Línea de Ayuda National Shelter Network Helpline

Open 24/7

Free 24/7 national helpline for women, children, and youth experiencing domestic violence and gender-based violence. Network of 69 shelters across Mexico providing crisis support, counseling, and referrals to safe shelter and services.

Spanish, English

Línea Sin Violencia

Open 24/7

Free 24/7 statewide hotline providing crisis intervention, psychological support, and legal counseling for women and children experiencing gender-based violence. Operated by the Estado de México (State of Mexico). Can connect callers to emergency services and shelters.

Te Protejo México

Open 24/7

Free anonymous reporting platform for child sexual exploitation and abuse online. Reports CSAM, cyberbullying, sextortion, grooming, and online exploitation of minors. Part of INHOPE network. Operated by alliance of civil society, government, and international agencies.

CIVA Centro de Investigación Victimológica y de Apoyo Operativo

Business hours

Mexico City government center providing free comprehensive support to crime victims including psychological care, legal advice, and social services. Part of the city's Attorney General's Office (FGJ CDMX).

If you're in immediate danger, please call your local emergency services.

🌐 International resources Online services available worldwide