Helplines in Sri Lanka

Provides 24/7, free, and confidential support by phone and text message for a range of mental health concerns, including anxiety, depression, grief, loneliness, self-harm, stress, suicide, supporting others, and trauma. They offer support for individuals experiencing suicidal thoughts and collaborate with callers to find solutions with empathy and compassion.

CCCline is a 24/7, confidential, and toll-free crisis support service aimed at improving the emotional well-being and mental health of people in Sri Lanka. They encourage individuals to talk about their problems, including personal, relationship, or family issues, work worries, mental illnesses, or suicidal thoughts. They connect people with their inner strengths and other support services to help them manage and overcome life's difficulties.

A non-profit, confidential community helpline offering counseling to those who need assistance in life, irrespective of their issues. While not exclusively for transgender support, it offers general emotional support that can be crucial for individuals questioning or struggling with their gender and sexual identity. Volunteer-run charity offering suicide prevention and mental health support with follow-up mechanisms implemented with caller consent.

The 1929 Call Centre Helpline, operated by the National Child Protection Authority, is a confidential service for child-related inquiries. It can be contacted free of charge from anywhere in the country, 24/7, in Sinhala, Tamil, or English. This service is a point of contact for children and adults reporting child abuse, exploitation, trafficking, and other child protection concerns. Responds to emergency needs of children and links them to appropriate services for long-term care and rehabilitation.

Women In Need (WIN) is a Sri Lankan non-profit addressing Gender-Based Violence (GBV) against women and girls through support, advocacy, and empowerment. Founded in 1987, WIN is one of Sri Lanka's leading organisations committed to eliminating all forms of violence against women and girls. WIN addresses domestic violence, rape, child abuse, incest, cyber violence, street harassment and other forms of violence. They operate six crisis centres, seven help desks in police stations and seven help desks in hospitals, with a team of 15 lawyers and 24 counsellors who specialise in GBV.

Online chat service operated by Women In Need (WIN), Sri Lanka's leading organization addressing Gender-Based Violence. Provides confidential support to individuals affected by Sexual and Gender-Based Violence (SGBV) and Domestic Violence through online messaging platform. Part of WIN's comprehensive services including counseling, legal aid, and referrals.

The Ministry of Women and Child Affairs provides 24-hour helplines for women and children. These helplines offer support and guidance for issues related to violence against women and children, including domestic violence, child abuse, and related safeguarding concerns.

Government hotline operated by the National Anti-Human Trafficking Task Force (NAHTTF) for reporting human trafficking cases and seeking assistance. The NAHTTF was established in 2010 and comprises 18 government agencies led by the Ministry of Justice to coordinate efforts to combat human trafficking.

The Bureau for the Investigation of Abuse of Children & Women investigates and prevents crimes against children and women, including violence, sexual violence, and domestic violence. They operate a 24-hour public complaint desk for easy reporting via phone or email, especially for those reluctant to visit police stations directly. The desk is exclusively staffed by female officers and ensures prompt action with coordination from relevant police stations and institutions.

Free, anonymous online reporting portal for child sexual abuse material (CSAM) operated by Internet Watch Foundation in partnership with National Child Protection Authority. Available in Sinhala, Tamil, and English. Reports are manually assessed and passed to relevant law enforcement.