Helplines in Kenya

Kenya Red Cross operates a toll-free 1199 helpline providing mental health and psychosocial support (MHPSS) 24/7. Free tele-counseling services available to all Kenyans on Safaricom network. Offers counseling, crisis support, trauma response, and mental health information.

Niskize runs a 24-hour counseling call center offering support to people in distress. Also offers face-to-face individual and group sessions for persons living with long-term health challenges, trauma, teenagers, substance abuse, sexuality issues, and other psychological burdens. Leading psychological counseling and corporate training company.

National non-profit women's rights organization (since 1995) dedicated to ending violence against women and girls in Kenya. Operates free GBV toll-free helpline providing psychosocial support, justice services, legal aid, and temporary refuge for SGBV survivors. Receives 10+ calls daily from survivors.

Pioneer organization on GBV management in Kenya, charitable trust of Nairobi Women's Hospital. Provides comprehensive FREE medical treatment and psychosocial support to survivors of sexual, physical, psychological, and emotional violence. Emergency response within 72-hour window. Multiple branches across Kenya including Nairobi, Kajiado, Nakuru, Meru, and Mombasa.

Digital health platform providing free AI chatbot for mental and physical health questions. Get expert advice anonymously via Android, iOS, and web. Experts answer 6,000+ queries daily. Accessible mental health support through chat interface.

The National Gender-Based Violence Toll-Free Helpline provides 24/7 confidential support for survivors of GBV. Operated by Healthcare Assistance Kenya (HAK) in partnership with the Ministry of Public Service and Gender. Offers immediate psycho-social support, referrals for shelters, legal aid, healthcare, and emergency rescues. Multilingual service in Swahili, Kikuyu, Luhya, and Kalenjin.

National Authority for the Campaign Against Alcohol and Drug Abuse (NACADA) operates Kenya's national toll-free helpline for substance abuse. Provides 24/7 telephone counseling, information on alcohol and drug abuse, basic counseling for affected individuals and families, and referrals to treatment centers. Free on Safaricom and Telkom lines.

SMS-based reporting platform for citizens to report crimes, GBV, mental health concerns as victims or witnesses. Operates through SMS code 988 or Mulika app. Government-supported platform ensuring interventions from authorities. Free SMS reporting service.

Toll-free sexual and reproductive health and rights counseling hotline providing comprehensive abortion care information and post-abortion care support. Operated 24/7 through live counseling and Interactive Voice Response system in English and Swahili. Provides safe, confidential, reliable information to save women's lives.

Mental 360 is a youth-led organization that enhances mental health resilience among youth and at-risk communities in Kenya. They offer a 24/7 psychosocial support helpline, school wellness clubs, community wellness centers, and the Cradle Arts Festival. Free tele-counseling services.