Helplines in Italy

Free 24/7 anonymous emotional support telephone service. Established in 1999, coordinates 11 centers primarily in Piedmont, Liguria, and Calabria. Trained volunteers provide non-judgmental listening for people experiencing difficult moments. Handles approximately 80,000 calls per year nationally.

Free 24/7 telephone counseling service in South Tyrol (Alto Adige). Approximately 80 trained volunteer and professional operators provide anonymous support for crisis situations including anxiety, depression, relationships, loneliness, and other emotional difficulties. Regional service in German language. Also available online.

National 24/7 free and anonymous anti-trafficking helpline operated by the Department for Equal Opportunities and Veneto Region (since 2022). Provides first telephone assistance, guidance, and referral to victim protection services. Multilingual specialized staff available throughout Italy. Can be contacted by victims seeking to escape exploitation, as well as social service operators, law enforcement, and citizens wanting to report exploitation situations. Part of National Action Plan against trafficking 2022-2025.

Founded in Rome in 1988 to combat violence against women and support victims and their children. Volunteers provide 24/7 listening, reception, security, and protection services free of charge. Offers specialist legal advice, psychological counseling, linguistic-cultural mediation, self-help groups, parenting support, and social services. Previously managed national 1522 hotline (2012-2020).

Network of anti-violence centers operated by Differenza Donna throughout Italy. Since July 2020, manages the national 1522 helpline (24/7, multilingual, free). Operates multiple regional centers offering free services including telephone helplines, shelter for women and children, legal/social/psychological advice, and cultural mediation. All services guarantee full anonymity and privacy. Some centers specifically address victims of trafficking for sexual exploitation.

Government-backed 24/7 free service for children, adolescents, and parents throughout Italy. Listens to children and adolescents and offers concrete help through collaboration with institutions and territorial services. Operates the 114 Emergency Childhood Service (managed since 2003). Trained operators address bullying, abuse, relationship difficulties, internet safety, and other youth issues. Promotes children's rights and protection.

Samaritans OdV offers free emotional support to individuals in distress, with a focus on suicide prevention. Part of an international network operating since 1980 in Italy, volunteers provide confidential listening and support for those experiencing emotional difficulties, including severe mental illness.

Telefono Amico Italia offers completely free, anonymous, and confidential emotional support to anyone experiencing emotional crisis or emergency. Trained volunteers provide empathetic listening without judgment. Over 2 million people helped in the past 15 years. Non-denominational and non-partisan approach.

National mental health foundation providing crisis support for psychiatric disorders, depression, anxiety, and family support. Trained volunteers in 18 Italian cities including Milan, Rome, Turin, Bologna, and Palermo

Free psychological support for individuals who have lost a loved one due to traumatic bereavement (suicide, homicide, accidents, natural disasters). Operating since 2007, they provide immediate crisis support, information on resources, and access to individual/family psychological support programs. Confidential helpline and professional counseling.