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Helplines in Guadeloupe

3114 - Numéro national de prévention du suicide

Main helpline Open 24/7

A toll-free 24/7 lifeline providing professional and confidential attention to people in distress, including those experiencing suicidal ideation and self-harm. Operated by specialized nurses based in Guadeloupe (9am-9pm) with automatic routing to mainland France center outside local hours.

119 – Allô Enfance en Danger Service National d'Accueil Téléphonique de l'Enfance en Danger

Open 24/7

Free, anonymous 24/7 national child protection hotline. 45 professional trained listeners available for children in danger or witnesses. Accessible via phone, chat (youth up to 21), email, and sign language. Calls don't appear on phone bills. Serves all France including overseas territories.

3919 - Violences Femmes Info

Open 24/7

Free, anonymous national helpline for women victims of violence, their families, and professionals. Available 24/7 from landline or mobile in France including overseas departments. Multilingual support in 200+ languages including deaf accessibility. Content available in French and Guadeloupean Creole.

Sexual or gender-based violence reporting portal Portail de signalement des violences sexuelles et sexistes

Open 24/7

Free 24/7 French government portal for reporting sexual or gender-based violence. Victims or witnesses can report incidents via computer, tablet, or smartphone with option for anonymity. Specialized police officers and psychologist available for support and guidance. National service accessible from Guadeloupe.

Pharos - Platform for reporting illegal content online Portail officiel de signalement des contenus illicites de l'internet

Open 24/7

Free official French government portal for reporting illegal internet content. Operated by Ministry of Interior with police/gendarmerie officers processing reports 24/7. Report violence, threats, terrorism, racial hatred, defamation, harm to minors. National service accessible from Guadeloupe.

18 - Pompiers (Fire and Emergency Services) Sapeurs-Pompiers

Open 24/7

Emergency fire and rescue services in Guadeloupe. Responds to fires, medical emergencies, accidents, and disasters. Available 24/7 for life-threatening emergencies. Should be used as last resort when other specialized services are unavailable.

15 - SAMU (Emergency Medical Services) Service d'Aide Médicale Urgente

Open 24/7

Emergency medical assistance and ambulance dispatch in Guadeloupe. Coordinates urgent medical interventions and hospital transport. Available 24/7 for life-threatening medical emergencies. Should be used as last resort when other specialized services are unavailable.

116 006 - Victim Assistance Number Numéro d'aide aux victimes

Daily 9am-7pm

Free and anonymous national helpline operated by France Victimes. Provides information on victims' rights and professional listening for any victim of crime or incident (violence, theft, burglary, harassment, accident, disaster, etc.) or their relatives and witnesses. Accessible throughout France including overseas territories.

Croix-Rouge écoute

Monday-Friday 10am-6pm, Saturday noon-6pm

Free, anonymous, and confidential psychological support and social listening service available to everyone. Provides non-judgmental support for people experiencing difficulties including family conflicts, loneliness, violence, and social isolation. National French service accessible from Guadeloupe.

3018 - National helpline against online violence and cyberbullying Numéro national pour les victimes de violences numériques

Daily 9am-11pm

Free, anonymous, and confidential national helpline for victims of digital violence, cyberbullying, online harassment, and cyber exploitation. Provides support via phone, chat, social media, and mobile app. Can expedite removal of harmful content from 20+ platforms within hours. Serves all of France including overseas territories.

If you're in immediate danger, please call your local emergency services.

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