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Helplines in Burkina Faso

SamusocialBurkinaFaso (SSBF)

Open 24/7

Free medical, psycho-social, and educational care for children and youth living on the streets. Operating since 2002, recognized as public utility. Services include 24/7 mobile assistance teams, emergency shelter (150 capacity), day care center, hygiene services, medical consultations, psychological support, and family reintegration assistance.

Centre for Care of Victims of Gender-based Violence Centre de Prise en Charge des Victimes de Violences Basées sur le Genre

Business hours

Government center providing free, confidential, and holistic assistance to victims of gender-based violence. Services include medical care, forensic examination, psychological support, social assistance, and legal aid. Toll-free hotline. Located in Ouagadougou 2nd sub-commune.

Allo 116 – Ligne téléphonique d'assistance aux enfants

Monday-Sunday 7AM-10PM

National child helpline providing free counseling and referral service for children (18 years and under) and young people (25 years and under). Based on principles of the UN Convention on the Rights of the Child.

ACTED Burkina Faso

Contact for hours

International humanitarian NGO providing free emergency assistance and support to internally displaced persons and host communities. Services include water, hygiene, sanitation, food security, shelter construction, livelihoods training, and temporary shelter site management.

Burkinabe Red Cross Society Croix-Rouge Burkinabè

Unknown - varies by service

National humanitarian organization providing free emergency aid, psychosocial support, health services, and assistance to vulnerable populations including displaced persons and migrants. Established 1961 with network of 70,000+ trained volunteers.

Association Keoogo

Around the clock patrols

Provides free protection and rehabilitation services to vulnerable street-living children, women, and other vulnerable groups. Services include family reintegration, medical care, psychological support, educational support, and training.

UNHCR Burkina Faso

Contact for hours

UN Refugee Agency providing free protection, assistance, and support services to refugees, asylum-seekers, and internally displaced persons in Burkina Faso. Services include protection monitoring, registration, civil documentation, GBV prevention/response, shelter, education, and access to basic social services.

French, English

Première Urgence Internationale - Mental Health and Psychosocial Support

Varies by program and region

International humanitarian NGO providing free emergency healthcare, mental health and psychosocial support, nutrition, and water/sanitation services. Active in Burkina Faso since 2020 in East and Sahel regions, supporting displaced populations and vulnerable communities. Partnership with Association Tin Tua for psychosocial support.

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