Back
🇦🇿

Helplines in Azerbaijan

Gender-based violence hotline 860

Open 24/7

Free 24/7 hotline for victims of gender-based and domestic violence in Azerbaijan. Provides legal and psychological counseling. Operated by State Committee for Family Women and Children Affairs. Call 860 from Baku or 012 860 from mobile/regions.

AZ, English

Women Helpline Service

Open 24/7

Free 24/7 support line for women and girls facing difficult life situations. Provides legal guidance initial psychological assistance and connections to shelters and protection measures. Operated by Reliable Future NGO. Accessible via short number 116111 and social media.

AZ, English, Russian

Azerbaijan Child Helpline Service

Open 24/7

Provides 24/7 free and confidential emotional support and information to children women and youth in Azerbaijan. Support for abuse domestic violence bullying school work sexual abuse and supporting family or friends. Run by Reliable Future NGO with Azercell UNICEF Azerbaijan.

Peer support AZ, English, Russian

Commissioner for Human Rights (Ombudsman) Call Centre 916

Open 24/7

Free 24/7 call centre for human rights complaints and assistance. Handles issues related to refugees IDPs stateless persons elder abuse vulnerable adults and documentation. Operated by Ombudsman Office of Azerbaijan.

AZ, English

Ministry of Emergency Situations 112

Open 24/7

Azerbaijan national emergency number for fire police ambulance and disaster response. 24/7 free emergency dispatch service. Ministry of Emergency Situations central executive body for disasters civil defense and rescue operations.

AZ, English, Russian

National Mental Health Centre - Crisis Intervention Unit Milli Psixiki Sağlamlıq Mərkəzi

Office hours with Crisis Unit available

Free mental health crisis intervention and emergency psychiatric services. Established 2012 under Ministry of Health. Provides crisis intervention outpatient services and psychosocial rehabilitation. Contact for adult psychiatric emergencies suicide risk psychosis and severe mental health crises. Located at 4 I. Hidayatzade Street Baku.

AZ, Russian

Youth Crisis Hotline - Initiative for Development

Not specified

Free crisis hotline providing psycho-social assistance to young people aged 14-29 in Azerbaijan. Operated by Initiative for Development NGO. Emotional support and crisis intervention for youth.

Alcoholics Anonymous Baku Meeting

By appointment only

Free peer-support fellowship for people recovering from alcoholism. Meetings in Baku by appointment only conducted in English. AA is a global fellowship where members share experience strength and hope to help others recover.

Peer support

Caritas Azerbaijan

Daily including Sundays

Free humanitarian services for poor and marginalized people since 2003. Operates soup kitchen providing 50 meals daily. Supports adoption programs and youth centers. Service unit of Catholic Church in Azerbaijan working with Caritas Europa.

Azerbaijani Bar Association Legal Aid Centre

Office hours apply

Free legal aid for trafficking victims forced labor survivors and migrants regardless of status. Operates in Baku and four regional ASAN Service hubs (Barda Gabala Imishli Masalli). Collaboration between Bar Association IOM and Ministry of Justice. State-funded legal representation.

AZ, English

If you're in immediate danger, please call your local emergency services.

🌐 International resources Online services available worldwide