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Helplines in Andorra

Andorra Hotline (ANC-AD)

Open 24/7

Free, anonymous reporting portal for child sexual abuse material (CSAM) operated by Andorra's National Cybersecurity Agency in collaboration with INHOPE network. Reports forwarded to law enforcement.

CA, English, Spanish

b-resol

App available 24/7, responses during office hours

Free, anonymous app for students (12+) in Andorra to report bullying, cyberbullying, eating disorders and adolescent conflicts. Connects to Ministry of Education inspectors or volunteer psychologists from the Andorra Professional Association of Psychologists.

CA, Spanish

Creu Roja Andorrana (Andorran Red Cross)

Monday-Thursday 9am-2pm and 3pm-6pm; Friday 8am-3pm

Humanitarian organization providing emergency assistance, disaster relief, and education within Andorra since 1980. Offers social intervention, mobile telecare, and youth programs.

CA, Spanish, French

Raonador del Ciutadà (Citizen's Ombudsman)

Monday-Friday 8am-3pm, Thursday until 5pm

Free, independent ombudsman office handling citizen complaints against Andorran government institutions. Promotes human rights and addresses administrative grievances.

CA, Spanish

AFA - Autoritat Financera Andorrana (Complaints)

Business hours

Andorran Financial Authority consumer complaints service. Handles complaints against financial institutions regarding banking issues. Free government service.

CA, Spanish, English

Carisma

Tues-Fri 10am-1:30pm, Wed 4-7pm, Sat 10am-1:30pm

Charitable association in Andorra that operates charity shops. Sells donated items with proceeds supporting various non-profit organizations. Run by volunteers.

CA, Spanish, English

Caritas Andorra

Office hours

Caritas Andorra's mission is carried out thanks to its three departments: Social Action, Training and Communication, and Asset Management. Its objectives include assisting and promoting people in situations of insecurity and need. The social work that Caritas Andorra carries out is wide-ranging and highly diversified, including food bank, housing assistance, counseling, and support for refugees and people affected by poverty and social exclusion.

Peer support CA, English +2 more

If you're in immediate danger, please call your local emergency services.

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